June 24, 2008
Follow GreenCine on Twitter!
Now you can get updated on GreenCine's latest news, articles, primers, and other happenings (not Happenings, M Night Shyamalan style, mind you) on Twitter! Go to our GreenCine Twitter page and get fed our twitterings!
Posted by cphillips at 4:31 PM
February 19, 2008
GreenCine Live Blogs the Oscars (Updated!)
Greetings and salutations,
With the writer's strike now officially over, as we all breathed a big sigh of relief and joy, we
also celebrated the fact that the 80th Academy Awards® ceremony will go on in its usual splashy fashion.
And GreenCine will be there (virtually) next Sunday, February 24th, to cover it in a cheeky Live Blogging event. Thanks to the folks at Cover It Live, GreenCine will host an online commentary throughout the Academy Awards ceremony, moderated by GC editor Craig Phillips, and an army of film bloggers including Erin Donovan (Steady Diet of Film), Agnes Varnum (Doc It Out), Stacie Ponder (Final Girl), Vince Keenan, and numerous other witty cinephiles. Special guests include... you! And a host of other goofballs from all over the world along for the ride.
Update! We are pleased to announce that Karie Bible, of Los Angeles' Film Radar (which covers revival, repertory, and special film events and the venues which house them), will also be joining us for the live chat.
Where: Online at http://www.greencine.com/static/oscarliveblog.jsp (you can register there for an e-mail reminder)
When: Sunday, February 24. Virtual seating begins at 4:45pm PST/7:45pm EST
We take film seriously so we'll be taking the awards seriously - but only up to a point; if you
can't make snarky comments at the Oscars, when can you?
GreenCine's editors and writers have years of experience writing about film online, via our award-
winning, ever-popular film blog GreenCine Daily, with our oft-quoted primers and interviews, and in our numerous DVD reviews. Together, we've helped put together one of the premier sites for film lovers everywhere, and with our highly-regarded DVD rent-by-mail service, GreenCine.com has become a place for cinephiles to get their hands on an incredible array of films, new and old, international and American, all the while being part of a fabulous film community.
Our Live Blogging of the Oscars continues that tradition while adding the excitement and immediacy of a live event.
Our commentary. Your comments. Trivia questions. Polls, pictures and punditry. All this and it's
free. Jump in, jump out, jump back in again when you just can't believe Daniel Day Lewis actually
said *that.*
The Oscars are fun, but let's face it, they need friends around to add running commentary.
Consider us your virtual friends for the evening, tux and gown optional. We'll also be giving away an Oscar-nominated film on DVD as well as a free one month GreenCine membership, so tell your friends!
Where: Online at http://www.greencine.com/static/oscarliveblog.jsp
When: Sunday, February 24. Virtual seating begins at 4:45pm PST/7:45pm EST
More on Oscar Night: http://oscars.com/
Posted by cphillips at 11:17 AM
October 24, 2007
GreenCine.com Debuts Quick Returns for DVD Rental Customers
Leading Online DVD Rental Service Unveils new Quick Returns Feature to Help Members Expedite Turnaround Times
GreenCine (www.greencine.com), the number one online resource for film buffs, has announced that has just made renting films on its site faster and easier with the launch of a new Quick Returns application. This new solution means GreenCine members can notify the site that a disc has been sent back to GreenCine rather than waiting for the postal service to deliver it. Upon notifying GreenCine via Quick Returns, a member will have the next available disc in their queue shipped to them.
"This new feature will further expedite the process of renting by mail, giving our members another option to choose from," said GreenCine's Phillips. “Quick Returns guarantees GreenCine’s goal of 1-2 day maximum shipping, and allows us to give members another option over the USPS.”
The new GreenCine.com Quick Returns application is a simple-to-use link that sits atop each GreenCine member’s rental queue, next to DVDs that they currently have checked out. By signaling GreenCine that a title has been sent back, GreenCine shipping staff will release the next available title in their queue.
GreenCine offers plans ranging from 1 DVD checked out a time to 8 out at a time, to satisfy everyone from the casual, occasional viewer to the hardcore movie addict. “With the new Quick Returns feature now implemented, GreenCine can now more readily please all levels of service, allowing members to focus more on what’s next in their queue rather than checking the status of their last one,” adds Phillips. “We’re sure our members are going to be tickled by this feature.”
About GreenCine GreenCine Inc (www.greencine.com) features one of the largest libraries of independent, international and documentary films in the world and exclusive interviews with the world’s most influential filmmakers. GreenCine offers more than 80,000 films for rent through its award winning service. Supporting one of the largest film communities on the Internet, GreenCine enables members to review and debate their favorite films and connect with other members with similar interests. For further details on GreenCine and its services, please visit: www.greencine.com
Posted by cphillips at 2:55 PM
September 19, 2007
GreenCine donates memberships for Eviction Defense Collaborative auction
GreenCine is proud to have donated GC memberships to the San Francisco Eviction Defense Collaborative's auction. Proceeds from this event will help the EDC continue to provide eviction defense services to San Francisco tenants. The EDC assists thousands of tenants each year by preparing court papers, offering limited representation at settlement conferences, and providing financial assistance for rent payments. The auction is this Thursday at Pillsbury Winthrop Shaw Pittman LLP, 50 Fremont Street, 6th Floor, San Francisco, 5:30-8pm. Admission is $20. The
presentation begins at 6:30 p.m.
Besides GreenCine memberships, many other fine items will be auctioned off, too, so swing on by if you can.
Posted by cphillips at 2:16 PM
July 30, 2007
A letter to GreenCine members.
Herewith, a letter from Team GreenCine to our members about some of the changes we have in the works, and more information about what's been going on behind the scenes over the past week or so. Thanks for reading it!
Dear GreenCine Member,
You know, hindsight's 20-20, and while we were so excited about the changes a-foot at GreenCine we didn't anticipate there would be the number of glitches and delays in the system that occurred over the past week. We don't just have egg on our face, we have a whole Greek omelet. While we can assure you that there are definitely good changes afoot, we realize that doesn't make up for the fact that some of you experienced some real frustrations both with shipping and communication and for that we profusely apologize. (For those of you who didn't experience any problems, well, just ignore this part of the letter. Move it along here, nothing here to see, move it along.)
Also, as part of our new e-manifesto, we'll be focusing back on the thing we've been doing well all along: DVD rentals. So, for the foreseeable future, our site will be all rentals, all the time. We appreciate the patronage we had from everyone who purchased DVDs through our new DVD store. We may bring back this feature in the future, but for now our focus will be back on rental, which is what the majority of our customers have told us they're most interested in.
More things to expect from us soon:
We're bringing back contests, giving away DVDs and movie memorabilia; upgrades to the site (yes, you've heard this one before, but we mean it); pumping up our inventory, which means fulfilling more requests and getting more copies of our most popular titles; and new, smaller envelopes which will aid in greatly speeding up shipping times through the USPS.
Here are answers to some of the other questions you've had this past week:
Q: I've experienced some serious delays over past week, sometimes it looks like you're throttling [delays shipments on purpose] me. Are you making it a practice to throttle?
A: No. These delays were an unfortunate byproduct of the move and a subsequent breakdown or slowdown on the technology end. Without going into boring, awful details, suffice to say that on days where you experienced delays in shipping out after we checked in, we had every intention of getting you your discs out the same day. Things broke down. We broke down. There were some tears, a few group hugs. Excuses, excuses, but the upshot is that we absolutely promise this will not be a practice, and you should already be noticing same day shipping has returned.
Q: Given the recent hikes in USPS rates and these other changes, are you anticipating or planning any rate changes?
A: Not at this moment. However, no one can forsee the future and we don't want to pull a Bush Sr. and say "read my lips...no new taxes" and then come back to you guys with membership hikes. But the answer is that we do not plan on changing the rate any time soon.
Q: Will you still have your blogs - GreenCine Daily, Guru and so forth - your articles, primers, reviews, newsletters and all that editorial content?
A: Absolutely. Our mission is still the same - to introduce you to many films and filmmakers we love, to give you more information about film history and film's future, to personally recommend hidden gems, to survey new DVD releases each week, and to cover the world of film with a broad perspective. Our philosophy is still that movies matter.
Q: Can you give us a rough estimate as to how many distribution centers you will have and where they will be? Will you still have a center in San Francisco or in the SF Bay Area?
A: We've moved the distribution center to the Los Angeles area, but the style in which we'll be shipping, the Bay Area won't see any added shipping times (yes, this past week has been horribly bumpy once we changed over, as we said above, but we guarantee you that will be an anomaly). Plus, we'll be implementing something that hopefully will allow even quicker forms of returns.
Our plans are to add several more distribution centers, but the integration process for this takes some time, so please have patience. The efficiency of operations is orders of magnitude better than the previously existing GreenCine capabilities. This also gives us an East Coast shipping capability; GreenCine previously did not have this. GreenCine mail will no longer be hand-stamped but will run through pre-paid mail like the big guys do for maximum speed through the USPS.
Q: So why the expansion/relocation?
A: As much as editorial and management love the SF office, our shipping department was getting far too cramped, and our inventory took a hit because of it. Moving our inventory to a larger warehouse allows for better organization of inventory which means less disc lossage. It is easier and faster for them to process returns and pick new titles for shipping. More space and more money saved means room to broaden and deepen our selection of currently available titles.
We do however, still house our editorial, managing, and marketing staff in "The City." We'll still do events - screenings and co-sponsoring festivals - up here.
Also, a larger space and utilizing and expert shipping staff allows for many time savers that we couldn't have done in SF with our available crew. They sort by full zip codes, which allows for faster processing at the post office, and also saves us a little money too (which we can use to buy even more inventory!) So, yes Van Nuys is 300 miles away from SF. We expect shipping times to be one day more than expected this week but to stabilize very soon. Our goal for Bay Area customers is a two day turnaround.
Q: GreenCine's always had good, fast, personal customer service, but this past week it took longer to get a response. Are you shying away from focusing on good customer service?
A: Absolutely not. Our communications with our customers is very important to us. We take pride in responding personally and directly to members, as quick as possible. Again, we can assure you that the delays experienced over this past week are most definitely not the norm, and will make every effort to get back to you as fast as possible.
Q: What about the cardboard inserts - will you still use them?
A: Because we'll begin using smaller envelopes, we'll be going away from those inserts. While we love protecting our precious DVDs as much as possible, we have no doubt that switching to the new smaller envelopes will allow us to process our DVDs much, much faster. Basically, this will allow us to invest in more inventory. We'll still be doing everything we can to inspect and protect DVDs on our end. But your help will be appreciated as we track how well this works. We're pretty sure you'll let us know if it isn't working.
Q: What will you do if it turns out that the changes are not working out for your customers?
A: Fix whatever ails 'em and make everyone happy. As always, if you have any questions or concerns, don't hesitate to write us at support@greencine.com.
Thank you again for your patience during what has been a rollercoaster week. We can't tell you enough how important both your patronage and your feedback have been to us as we experience growing pains. As Kermit the Frog once said, "It's not easy being Green" - but we're proud to still be a part of your world. At GreenCine, movies still matter, a lot.
Humbly yours,
Team GreenCine